At some point in time, you may encounter certain circumstances where the repair of your vehicle isn't satisfactory or it hasn't been done the way you wanted it to be. During such a situation, generally, people follow two methods, either informing the insurance company or leaving them as they are to avoid the hassle. Although informing the insurance company is a good decision, but at these moments, people seem to panic and cannot provide them the detailed analysis of the problem. This leads to complications and misconception which can mess up the whole insurance settlement. What if I'm not happy with the repairs is a common question asked, and to avoid such circumstances.
Here are five things you should do
1. Contact the repair expert: First, contact the person who carried out the repairs on your car. He or she will be able to properly sort out the problem if possible. You can explain your problems to them, and if that can be mended, then ask them to do it. There can be certain other problems or a dispute that can occur. In that case, call your insurance company who will try to sort the matter out for you. Most insurance companies have helpline numbers that you can call and ask what if I'm not happy with the repairs?
2. Approach an independent engineer: If you search a forum, you will find several comments that give answers to what if I'm not happy with the repairs. One of the feasible options is to contact an independent engineer immediately. If you suspect any misalignment of body parts, color mismatch or any such issues, then an independent engineer will be able to distinguish the problem easily. Try to obtain the original copy of the assessment, and utilize a copy of it later. After that, contact the body shop owner and discuss the problem with him/her. Here the engineer will be able to pinpoint the mistakes and solve them at their best.
3. Call the insurance company: If you have insurance done, then in case of any damage, they will help repair the vehicle for you or refund you, only if the condition of repair is under their terms. They will send you an expert to assess the situation. Though they may not total the deal and pay you the whole amount, some part will certainly be covered by them. If the damage is severe and still the insurance company isn't ready to help you, then it’s advised to take the advice of a lawyer or advocate. Ask them what if I'm not happy with the repairs. They will yield results appropriate for such cases.
4. Consult an expert- As previously mentioned, if things go out of hand, you can certainly take legal help from your lawyer. In some circumstances, the insurance company will just try to find flaws to reduce the claims. So, don't fall in their trap. Another thing to keep in mind is that if you have already had your car repaired in a shop and if you aren’t satisfied, then don't try to go to another shop, as in that case, neither the insurance company nor the repair shop will refund or rectify their mistakes. So, the best thing you can do is to consult an expert and ask “what if I’m not happy with the repairs”.
5. Circumstances of Refund- Your original repairer and insurer are responsible for the repairs, and they are liable to satisfy your requirements. They have to reimburse you the amount of the repairs if it's not satisfactory. They also have to compensate you for the hassle caused.
The commonly used search terms what if I'm not happy with the repairs can help you get assistance online, as many people may have endured similar circumstances. But Insurance companies are not exactly friendly and they will try not to refund you the whole amount. Here legal help is necessary, but only if it is a matter of a huge amount. In case of smaller amounts, try to deal with them yourself. First of all, understand your policy's terms and conditions and ask for legal advice from a friend who is either accustomed to such situations or has a legal degree.